Carpet Cleaners N5 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners N5 provides cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given to them below.
Client means the person or organisation requesting and paying for the services.
Company means Carpet Cleaners N5, the provider of cleaning services.
Premises means the property, building or location where the services are to be carried out.
Services means carpet, upholstery, rug and related cleaning or ancillary services supplied by the Company.
Booking means a request made by the Client and accepted by the Company for the provision of services on a specific date and time.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area. The exact nature and scope of any service will be agreed at the time of booking, based on the information provided by the Client regarding the condition and size of the areas to be cleaned.
The Company reserves the right to decline any job that falls outside its normal service capability, health and safety parameters, or where access and conditions at the premises make it unsafe or impractical to proceed.
3. Booking Process
Bookings may be made by the Client through the Companys accepted communication channels. The Client must provide accurate information regarding the premises, access arrangements, parking availability, number of rooms or areas, type of flooring or upholstery and any particular concerns, such as heavy staining or pet contamination.
All bookings are subject to availability. The Company will confirm the date, approximate arrival time and estimated duration of the service. This confirmation constitutes acceptance of the booking, subject to these Terms and Conditions.
The Company may request photographs or additional information to help assess the work before confirming a booking. The Client agrees that any quotation is based on the details supplied and may be adjusted if these details are materially inaccurate.
4. Estimates and Quotes
Any price estimate or quote provided prior to attendance at the premises is based on the information given by the Client and on standard levels of soiling. The final price may be adjusted if the actual condition, size or configuration of the premises differs substantially from what has been described.
Where additional work is required that was not included in the original quote, the Company will seek the Clients agreement to any revised price before proceeding. If the Client does not agree to the revised price, the Company may decline to carry out all or part of the work. In such cases, a call-out or minimum charge may apply.
5. Access, Parking and Utilities
The Client must ensure safe and reasonable access to the premises and all areas to be cleaned. This includes ensuring that walkways are clear, hazards are removed or clearly identified, and that children and pets are kept away from the work areas during the service.
The Client is responsible for providing access to electricity and water at the premises. If adequate utilities are not available, the Company may be unable to complete the work and reserves the right to charge a call-out or cancellation fee.
Where parking restrictions apply near the premises, the Client is responsible for arranging appropriate parking and for covering any associated costs, including permits or parking fees. If suitable parking is not available and the Company cannot reasonably unload and operate its equipment, the booking may be cancelled and a fee may be charged.
6. Client Obligations
The Client agrees to remove all small items, breakables and personal belongings from the areas to be cleaned before the technicians arrival, unless a specific arrangement has been agreed in advance. The Company is not responsible for moving heavy or fragile furniture, electrical goods or valuable items unless expressly agreed.
The Client must inform the Company in advance of any known issues with carpets, flooring or upholstery, such as shrinkage risk, colour instability, pre-existing damage, loose fittings, or previous cleaning or treatments that could affect the outcome of the service.
If the Client fails to disclose such information, the Company accepts no liability for damage or adverse results that could reasonably have been anticipated if the correct information had been provided.
7. Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the service. The Company may accept payment by cash, card or other methods as advised at the time of booking. The Client must ensure that payment is made in full and without deduction.
The Company reserves the right to request a deposit or full prepayment at the time of booking, particularly for larger jobs, commercial work or appointments at peak times. Any such requirement will be confirmed to the Client prior to booking confirmation.
Where payment is not received on the due date, the Company may charge interest on any overdue amounts at the applicable statutory rate until payment is made in full. The Company also reserves the right to recover all reasonable costs and expenses incurred in collecting overdue sums.
8. Cancellations and Rescheduling
If the Client wishes to cancel or reschedule a booking, the Client must give the Company as much notice as reasonably possible. The following charges may apply.
For cancellations or rescheduling with more than 48 hours notice before the scheduled start time, no cancellation fee will normally be charged, and any deposit paid may be applied to a future booking or refunded at the Companys discretion.
For cancellations or rescheduling with less than 48 hours but more than 24 hours notice, the Company may charge up to 50 percent of the agreed service price to cover allocated technician time and associated costs.
For cancellations, rescheduling or failure to provide access with 24 hours notice or less, the Company may charge up to 100 percent of the agreed service price. This includes situations where the technician is unable to gain entry or where the premises are not in a suitable condition for work to commence.
The Company reserves the right to cancel or reschedule a booking due to events outside its reasonable control, including but not limited to severe weather, illness, equipment failure, traffic disruption or safety concerns. In such cases, the Company will offer the earliest available alternative appointment, and any prepayments will be carried forward or refunded.
9. Service Standards and Limitations
The Company will perform the services with reasonable care and skill and in accordance with industry practices. However, the Client acknowledges that certain stains, odours, wear, and damage to carpets and upholstery may be permanent and that the Company cannot guarantee complete removal or restoration.
Results depend on factors such as fibre type, age, previous cleaning products used, and the nature and duration of any staining. The Company will use professional judgement to select appropriate cleaning methods but is not liable if the desired result is not achieved, provided reasonable care and skill have been exercised.
The Client should avoid walking on cleaned carpets with outdoor shoes or placing items on damp surfaces until they are fully dry. The Company accepts no responsibility for re-soiling or damage caused by failure to follow aftercare advice.
10. Damage, Breakages and Liability
The Company will take reasonable precautions to protect the premises and the Clients property while carrying out the services. Any damage or breakages caused by the Companys negligence must be reported by the Client as soon as reasonably practicable and in any event within 48 hours of completion of the service.
Where damage is established to be the result of the Companys failure to exercise reasonable care and skill, the Company may, at its discretion, repair the damage, arrange a replacement, or offer fair compensation. The Client agrees to give the Company a reasonable opportunity to investigate and remedy any issue before taking further action.
The Company shall not be liable for any pre-existing damage, wear and tear, or defects in carpets, flooring, upholstery or fittings, nor for damage that arises from inherent weaknesses, poor installation, or conditions that could not reasonably have been detected before work began.
The Companys liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Waste Handling and Environmental Regulations
The Company aims to operate in accordance with applicable waste and environmental regulations in the United Kingdom. This includes the proper handling, containment and disposal of waste water, soil extraction, and any residues arising from the cleaning process.
Where waste water or residues must be discharged at the premises, this will be done using appropriate methods, typically via suitable drains designated for such use. The Client agrees to allow the Company reasonable access to such facilities at the premises.
The Company will not remove from the premises any solid waste, furniture, general rubbish, or hazardous materials not generated by its own work. The Client remains responsible for the lawful disposal of any such items before or after the service.
If the Client requests the Company to handle or remove items that may be considered hazardous, contaminated or outside normal cleaning residues, the Company reserves the right to decline or to apply additional charges, and may require evidence of appropriate licences or consents where needed.
12. Health and Safety
The Company is committed to maintaining high standards of health and safety for both its technicians and Clients. Technicians may refuse to work in environments they consider unsafe, unsanitary or where there is evidence of aggressive behaviour, illegal activity or significant hazards.
The Client must disclose any known health risks at the premises, such as infestations, biohazards or structural dangers. The Company reserves the right to withdraw its technicians and cancel or suspend the service if serious risks are identified, and may apply a charge for time and costs incurred up to that point.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the service, the Client must notify the Company as soon as reasonably possible, ideally within 24 hours of completion. This allows the Company to inspect the work and, where appropriate, to re-attend and attempt to rectify any reasonable concerns.
The Company may decline to address complaints raised more than a reasonable time after the service, where evidence is no longer available or where subsequent use or intervention may have affected the condition of the cleaned areas.
14. Privacy and Data
The Company may collect and retain certain personal information necessary to manage bookings, provide services and administer its business. This may include names, addresses, service details and payment information. The Company will take reasonable steps to protect such information and will use it only for legitimate business purposes and as required by law.
15. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that specific service. The Client is advised to review the latest Terms and Conditions before confirming a new booking.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement provided at the time of booking, constitute the entire agreement between the Client and the Company in relation to the services. The Client acknowledges that they have not relied on any statement, promise or representation not set out in these documents.
